Resumen de experiencia

21 Years as an airline executive with Laker Airways (Skytrain), Virgin Atlantic and SAS Scandinavian Airlines, innovating low-cost air travel and service leadership. Since then, 14 years, developing managers and organisations in retail, engineering, finance and IT industries, facilitating corporate change, developing strategic thinking, coaching managers, researching to understand how sensible people come to do silly things and learning to help them be more successful.

Servicios ofrecidos

• Facilitating systemic change
• Coaching
• Developing innovative thinking
• Developing organisational capability
• Integrating and improving contact centres
• Facilitating successful outsourcing and/or offshoring
• Developing competitiveness through cooperation.

Los clientes

In 2008, Marks and Spencer Money, National Deposit Finance Society, BEA Systems Inc, Europol, BT, Humap, Hero TSC Contact Centres, Fugro Services, In 2007, - Shell Exploration and Production, BT, 3 Telecom UK, Vertu, Norwich Union, Budd UK, TSC, Cranfield University School of Management ,...